Privacy
This page explains what information PROMTIS processes, why we process it, and how we approach security, support, and responsible product operations.
Last updated: March 12, 2026
This Privacy Policy explains how PROMTIS collects, uses, stores, and protects information when you use our website, product, onboarding, support, and related services.
It applies to both account owners using the back office and guests interacting with public menu pages, QR ordering flows, and related guest-facing features.
We may collect account details such as names, business names, email addresses, phone numbers, billing details, and login credentials needed to create and maintain access to the service.
We may also process operational data such as menus, order records, table actions, kitchen workflow data, staff activity logs, guest interaction events, support requests, and technical usage information like device, browser, IP address, and diagnostics.
We use data to provide and improve the service, run onboarding, support daily restaurant operations, secure accounts, detect misuse, analyze reliability, and communicate service updates or billing matters.
When AI-powered translation features are enabled, menu content and related text may be processed to generate translated versions for supported public and interface languages.
We may share data with infrastructure, analytics, payments, communication, and support providers only to the extent reasonably necessary to operate the service.
We do not sell personal data. We require service providers to protect data appropriately and to use it only for approved service purposes.
We retain information for as long as needed to provide the service, meet legal or accounting obligations, resolve disputes, enforce agreements, and maintain security records.
Retention periods may vary depending on the type of data, plan status, contractual obligations, and whether the information is required for compliance or fraud prevention.
We apply reasonable technical and organizational safeguards designed to protect data against unauthorized access, misuse, loss, or disclosure. No system can guarantee absolute security, but protecting customer and guest data is a core operational priority.
Depending on applicable law, you may have rights to access, correct, export, restrict, or delete personal data, and to object to certain processing. Account owners remain responsible for the data they upload and for handling guest information lawfully within their venue operations.
If data is processed across different countries or hosting regions, we aim to use appropriate safeguards and practical controls consistent with the nature of the service and the data involved.
We may update this Privacy Policy from time to time to reflect product, legal, or operational changes. Material updates will be published on this page with a revised effective date.